FAQs

Please contact us if you have any questions about our products or services, we have one store in Stow on the Wold, Cheltenham, Gloucestershire GL54 1AQ

 

How our Price Match works

If you find a better price anywhere online, we will try to match it if these circumstances are met:

- It is exactly the same product or offer (including delivery charges)
- The product is in stock and available for immediate dispatch 
- We are able to view and verify the offer

Please contact us clearly stating the following details:

- Your name and delivery postcode
- The product, price and product code (if applicable) you are interested in purchasing
- A link to the webpage offering a better price

Once the price is verified either by written evidence (e.g. advert, quotation, dated screen print etc.) or verbally from our competitors we will email you a discount code to use when placing your order. We aim to reply to your email within 24 hours (Mon-Fri). The discount code is limited to one product per customer and must be used within 1 working day of the date of our email.

We will not match prices of:

Warehouse clubs, eBay, Amazon or any retail club requiring membership.
Special offers or discounts for multiple purchases.
Prices from auction sites or stores trading outside the UK